Here is where I will share some of the daily interactions my staff and I have with our customers...
This one is in regards to the glowing neon OPEN sign we have in the window...
Customer: I came here the other day and you guys were closed.
Coworker: Yeah we had to do maintenance on our machine for a few days.
Customer: But I saw the OPEN sign in the window.
Coworker: Wait, are you saying my employees left the OPEN sign ON over night?
Customer: No, it wasn't on. I just saw that it was in the window.
Coworker: It's...it's always in the window...
This one happens way more than it should...
Customer tries opening the door to the store but we don't open for another 30 minutes. They look at the store hours on the window sign, check their watch and notice they have 30 minutes til we open, yet continue to try to open the door.
Also...
(Try opening the door before the open. They will continue to try and open the door until I go unlock it and tell them we aren't open yet)
Me: I'm sorry, but we aren't open for another 30 minutes.
Customer: But your sign says you open at 10.
Me: Yes, and it's 9:30 right now.
Customer: *Stares blankly*
Me: That's in 30 minutes...
Customer: *stares blankly*
Me: You're 30 minutes too early...
This is a more recent one that has been occurring and probably one of my favorites because it just proves everything my coworkers and I have been saying for years...
A few months ago they had to take down the sign above our store. We still haven't received a new one so there's just a blank wall above our store. We put up a giant custom made sign in the window AND we still have the glowing neon open sign. And yet, I still get calls like this from the corporate headquarters...
Corporate: Have you guys just been not opening your store? Or opening late or something? We've been getting a lot of calls saying the store is closed.
Me: Alright, let me break this down for you. First and foremost, my coworker and I are here every single morning and we've never opened the store late. The reason people THINK we are closed is this. The sign above the store is missing. Instead of parking the car and checking to see if we are open they just ASSUME we are closed because there is no sign. ALSO, the majority of people who are calling you that we are closed are most likely people who arrive at the store an hour or 2 early when the store actually IS closed. So I can assure you that anybody who has complained that we aren't open is either too lazy to get out of their car to check if we're open OR doesn't grasp the concept that the store doesn't open upon their arrival. We have set hours.
That is one of my biggest pet peeves with the store. These people really, truly believe the world revolves around them and are downright befuddled when I explain the store does not open just because they want/need it to. This is not the way the world works...
3 comments:
That's DC for you; but, yeah, you always think those interactions don't happen until you actually experience them :-P
LOL - I remember this when I worked in he Mall. In the morning, we would have the gate open a bit so we could come int and get prepped for the day.
Customer would ASSUME we forgot to fully open the gate and open it themselves. It was fun trying to get them to leave after the fact.
DEEDEEDEE
Hahaha yeah I worked at the mall once too. I totally forgot about that!
Their stupidity makes me feel a lot better about myself
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